When I start work with a new client, my first task is to learn how I fit in with their processes. I familiarise myself with the client’s deadlines, communication preferences, and guidelines.

After a few days, I also make a point of asking the client whether I need to adapt my feedback style or do anything differently.

Editing and content validation might look like solo occupations, but they are definitely people work. I handle other people’s thoughts and ideas without imposing my own tastes and personal opinions.

I like to develop long-standing working relationships with all my clients. It’s the best way for me to understand their production processes and their standards.